FREE SHIPPING ORDERS OVER $150 
TERMS & CONDITIONS
TO KNOW
It can take 2-5 business days to prepare an order and fulfill an order.
All claims for misprinted, damaged or defective items must be submitted within 3 weeks of receiving the product.
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.
Claims that are considered an error on our part are covered at our expense without hassle.
If you notice a problem with the products or anything else with your order, please submit a problem report to our customer service.
In case of an incorrect address: If you provide an address that is deemed insufficient by the delivery service, the shipment will be returned to our facility. You will be responsible for the cost of reshipment once we confirm an updated address with you (if applicable).
If your order is unclaimed or picked up: unclaimed shipments are returned to our facility and you will be responsible for the reshipment charges yourself (if any).
Top Player Brand will not accept returns of sealed merchandise, such as face masks,
that are not suitable for return for health or hygiene reasons.
You hereby agree that all orders returned with face masks will not be available for reshipment and will be rejected.
Returns: Please contact us to inform our department of the reason and basis for your decision to return the item(s) you ordered.
With the exception of customers residing in Brazil, we do not refund orders due to buyer’s remorse. Returns of products, face masks,
as well as size exchanges are to be offered at your expense and discretion.
The customer must take the trouble to look at the size information and please do not make any mistakes.
Customers residing in Brazil and regretting a purchase must contact our customer service and express their desire to return the item within 7 consecutive days of receipt, providing a photo of the item.
The withdrawal request will be evaluated to verify if the product has been used or destroyed, even partially.
In these cases, a refund will not be possible.
For our customers from Morocco:
Shipping and delivery to Morocco usually takes 3-5 days.
When your order is processed and shipped, you can expect to receive it at your doorstep within this time frame.
Notice to EU consumers: In accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be granted for:
1. the supply of goods made to the consumer’s specifications or clearly personalized
2. sealed goods which have been unsealed after delivery and therefore cannot be returned for reasons of health protection or hygiene.
With this in mind, Top Player Brand reserves the right to refuse returns at its sole discretion.
This policy shall be governed by and construed in accordance with the English language, regardless of any translation made for any purpose.
ARTICLE 1
1. The information provided (name, surname, delivery address, billing address …) during the payment process of the order must be without error in order to proceed to a successful order processing and shipping.
2. The time and cost to deliver an order to a customer depends on the country and the quantity of items in the cart.
3. The customer can see the cost and time of his delivery during the ordering process.
4. The delivery time can be estimated according to the choice of delivery. In case of delay, which is not our habit, the customer has a maximum of 45 days to claim his money or a new deadline to send another order.
5. The customer can ask for a refund or we can return the item if the package has not been delivered within 45 days of shipment.
6. We can only offer a free replacement order if there is a problem with the order, such as a manufacturing error, printing problems.
7. If the customer does not receive the order, we will send it back and the customer will not have to pay anything.
This only applies if the delivery company confirms that the order has not arrived at the delivery address indicated by the customer. (We are not responsible for a mistake on your part on your delivery address).
8. The customer may receive the package before the time we mentioned at the time of the order.
In general, 89% of customers receive their order before the estimated delivery date chosen.
9. The customer can cancel the order before we process the order, but once we have processed the order, the customer cannot cancel the order.
10. We give the customer the opportunity to change the order in case of error, but this must be done before the order is processed and shipped.
11. We are not responsible for delays in delivery, as we work with several delivery companies, from which the customer can choose the different means of delivery.
12. The delivery times announced on the site apply only in working days.
13. The preparation and execution of an order can take between 2 and 5 working days.
For express deliveries, the processing days are shorter.
14. Our service cannot be held responsible for shipping costs, it does not depend on us voluntarily, but rather on the shipping and delivery companies.
15. Packages are delivered to the address that the customer gives us when ordering and we will not be responsible if the customer has made a mistake on his address without advising us to correct it.
16. The customer can only return the received items if they are damaged within 3 weeks from the delivery date.
17. The customer must contact us to give us more information about the damaged items with supporting evidence.
18. Items to be returned or exchanged must be unworn, with all original tags attached and in original packaging.
19. Previously worn items are classified as unacceptable and will not be refunded.
20. In case of any problem, Top Player Brand guarantees return or exchange within 3 weeks after delivery if the item does not match the item description mentioned on our website (Order Error).
21. You are entitled to a full refund if the product does not match the description, we do not cover the shipping costs; otherwise, keep the item and find an agreement with our service.
The shipping cost of a new product will be charged to us.
ARTICLE 2
Step 1: Contact us with your concern so that we can help you with your return process.
Step 2: Indicate the item you wish to return and the reason. We will respond within 24 hours.
Step 3: After receiving the return instructions from us, please pack the item(s) and keep them in good condition and well packaged. Send the package and let us know the status of your return.
Step 4: Continue to track the logistics information. Once the delivery has been successfully completed, please inform us so that we can arrange a refund for you as soon as possible.
Step 5: Normally, please allow 7-10 business days for processing of the package after it arrives at our processing center. You will receive an email notification once we have processed your refund.
Notes :
Shipping and original shipping charges for returns are non-refundable.
Returned items must be in unused condition and in their original packaging.
We will not accept a returned item that has been worn, damaged, washed or altered in any way.
We will not accept returned items that have been sent back directly from you without first checking with us.
Refunds will be made within 14 days of receipt of the item.
Please include the date and number of your order to expedite the refund.
The customer is responsible for the shipping cost of returning damaged items.
Please do not return directly to the address on the package received. Send only to the address provided by our customer service department.
If you find this step too time-consuming, please submit your request and we will be able to find a solution.
We do our best to ensure that you are satisfied with our service.
ARTICLE 3
Our site includes creations that belong to us (texts, graphics, logos, videos, images, designs…) and that we have put online on our site.
We give ourselves the right to use it on other platforms, but apart from us, we prohibit any reproduction of an element of our site under penalty of sanctions.
If we have abused any right, we ask these people to please justify their copyright by contacting us.
ARTICLE 4
1. All our products have a guarantee, it is in this perspective that we give you the time to exchange a damaged product upon delivery.
2. Our guarantees on products have a duration which is equivalent to article 1.
3. However, this guarantee will not apply in the event of a problem caused by negligence, deterioration or inappropriate use of the product by the customer.
4. We do not guarantee in any way when a person pretending to be an agent of our company or otherwise. In case of doubt, it is formally advised to contact our department for more information.
5. We do not guarantee 100% delivery times, as it is a system outside our department, but we do our best to ensure that the customer receives his order as soon as possible as we have always done.
ARTICLE 5
1. The prices of our articles do not include taxes.
ARTICLE 6
1. We accept the customer’s opinions and comments when it is respectful.
2. We do not allow certain comments and we give ourselves the right to modify the opinions and comments of the customer when it is against ethics, fundamental rights, intellectual property, or if the customer is slanderous, defamatory, illegal, obscene, racist.
3. When a customer registers on the www.topplayerbrand.com website, the customer accepts our conditions and agrees to be responsible for everything he does on the www.topplayerbrand.com website.
ARTICLE 7
1. Your information is purely personal and we respect it.
2. Your information is provided to us in several activities; account creation, product purchase, newsletter, by visiting our site.
3. We do not use your information except to inform you of our promotions, free coupons, during delivery the delivery company is obliged to take your number to contact you for a successful delivery and also when you give us permission.
4. Top Player Brand uses your information when you give us permission to do so.
5. You give us permission when you create your account and when you subscribe to our newsletter outside of these texts we do not use your information.
ARTICLE 8
1. At the time of your purchase Top Player Brand will charge the price of the item and the delivery in case the delivery is charged for, otherwise Top Player Mode will not charge anything else.
Any complaints by the customer about such remarks are limited.
2. We offer different payment methods on the site, the customer has to make a choice.
3. We offer secure “HTTPS” access to the transactional pages of the website.
It also includes SSL access through mobile devices.
4. When you need to access your account you are protected by a password and your banking information is protected by SSL encryption during transmission between your web browser and our service.
5. To further secure your credit card, we do not store the information relating to its security code (or CCV number) that you need to enter in order to validate an order using your credit card.
6. We perform daily aggregate scans of our servers to protect you.
7. We do everything in our power to protect you.
8. We strongly recommend a strong password that includes numbers and characters when creating your Top Player Brand customer account.
9. Several means of communication are not encrypted so we ask you not to disclose your information through these means of communication.
ARTICLE 9
1. TOP PLAYER BRAND reserves the right, without notice, at any time and in its sole discretion, to change, modify or withdraw the services and/or pages of www.topplayerbrand.com .
2. TOP PLAYER BRAND reserves the right to modify the general terms and conditions of sale as well as other conditions and policies at any time.
3. In the case of a change that we consider major, the customer will be informed and the customer will have to read the texts of the changes.
4. If the customer continues to use our service, he has accepted our general terms and conditions of sale.
ARTICLE 10
1. Offers of our articles and prices are valid as long as they are visible on the site.
2. The customer must check the availability of the articles sold on the information page of each product.
3. In the event of an order for several products, if one of the products proves to be unavailable within the deadlines announced on the site, the entire order will be processed and shipped only when all the products of this order are available. If we feel an emergency, we can send the items already available.
4. TOP PLAYER BRAND will inform the customer of this additional delay. Then the customer will be able to choose to receive in priority the available items of his order.
5. The customer will then be charged only the shipping costs announced at the time of the order.
ARTICLE 11
The prices given on the site can be modified at any time as well as the costs of the different means of delivery.
ARTICLE 12
When selecting an item, the customer must read the specifications and details of the item, the size … Top Player Brand is not responsible for the customer’s selection.
ARTICLE 13
1. You agree that Top Player Brand may, at any time and in our sole discretion, with or without cause or notice to you, terminate your access to the Site.
2. We will not be liable to you or any third party for any claims or damages arising out of such termination or suspension or other actions taken by us in connection therewith.
3. If applicable law requires us to give notice of termination or cancellation, we may give notice before or after by posting on the Website: www.topplayerbrand.com or by sending a communication to any address (email or other) we have for you in our records.
4. The Customer has the right to terminate the Customer’s Account, the Customer shall contact Customer Service for this purpose and Top Player Brand will terminate the Customer’s Account permanently.
ARTICLE 14
1. The customer must not abuse, Top Player Brand is not responsible for the delay of delivery.
2. Top Player Brand shall not be liable for damages caused during delivery, direct or indirect losses, damages or expenses directly or indirectly resulting from the sale, handling or use of the goods as well as any other cause related thereto.
3. Upon delivery in case of damage, the customer must notify Top Player Brand. We have a policy for such cases (article 1).
ARTICLE 15
1. The entirety of the elements of this site, whether audio or visual, including the technology used remain the property of TOP PLAYER BRAND and are protected by copyright, trademarks or patents.
2. Top Player BRAND grants a limited license to access and use the website for the personal use of the Internet user.
3. Under no circumstances does this confer the right for the Internet user to download or modify all or part of the site without the written permission of TOP PLAYER BRAND.
4. This licence does not allow any other use, in particular commercial, of the site or its contents (articles, descriptions, prices, data, software, sound extracts, graphics, images, photographs, design).
