ORDER & DELIVERY PROCESS

Fast worldwide delivery

You will see on this page how our team proceeds for your deliveries.

We are aware that sometimes your deliveries can take time, but this is against our will.

In case of delay, we ask you to be patient.

We love it when you are happy with our services and we hope that it will last for a long time to come.

ORDERING PROCESS

Here are the steps of the perfect reception of your orders.
1.

HOW TO BUY

1. Login to your Top Player Brand account or create a new account.

2. Choose a product that you like and that suits you.

3. Please read the specifications of your items, once it suits you, you can add the item to your cart.

4. Once the item is added to your cart, you can check your cart or go to checkout.

5. Please calculate the shipping cost of your order by choosing the country you wish to ship to.

6. Please check your order and the details and information on the product(s) chosen then when you are reassured please validate your order.

NB: please contact us if you have any questions or need help. You can choose where to contact us, please click on a link : Contact Us

Customer Service: Available 24 hours a day, 7 days a week by Email: support@topplayerbrand.com and on live chats.

2.

RECEPTION OF YOUR ORDER ON OUR SYSTEM

Once we receive your order on our system, we proceed to the analysis of your order (verification of the delivery address and we check if some of your information does not contain any error) for the good follow-up of your order.

3.

AFTER ANALYSIS

Once the analysis is complete, we hurry to place the order to our warehouse service.

4.

WAREHOUSE SERVICE

When the warehouse department receives your order, they will take care of the order.

The warehouse department takes great care to check the items that are on order and proceeds to the packing for a good security of the items on order.

Once the order is ready, the warehouse service takes care of calling on our delivery services.

5.

DELIVERY SERVICE

When the delivery service receives the call from our warehouse, the delivery service in turn hurries to take the customer’s order.

6.

ORDER LEAVES AT YOUR DELIVERY ADDRESS

Once the customer’s order is in the hands of the delivery service, the order is immediately shipped to the customer’s address given at the time of ordering.

7.

SHIPPED PACKAGE

When the package is shipped, the customer will be informed.
The customer will have a tracking number to always see the evolution of his package.

8.

A LITTLE PATIENCE

You just have to wait, your package will arrive quietly at the delivery address you mentioned during the process of your order.