1. The information provided by the customer (name, surname, shipping address, billing address, etc.) during the checkout process must be accurate in order to ensure successful processing and delivery of the order.

2. The delivery time and cost of an order depend on the customer’s country and the quantity of items in the shopping cart.

3. The customer can view the shipping cost and estimated delivery time during the checkout process.

4. The delivery time may vary depending on the chosen delivery method. In the event of a delay — which rarely happens — the customer has a maximum period of 45 days to request a refund.

5. The customer may request a refund or we may resend the item if the package has not been delivered within 45 days after shipment.

6. A free replacement can only be offered if there is an issue with the order, such as a manufacturing defect or printing error.

7. If the customer does not receive their order, we will resend it free of charge.
   This only applies if the delivery company confirms that the package did not reach the delivery address provided by the customer. (We are not responsible for any delivery errors caused by incorrect address information provided by the customer.)

8. The customer may receive their order before the estimated delivery date.
   In fact, 89% of our customers receive their orders earlier than expected.
   In case of a delay, the customer may allow an additional 7 days beyond the estimated delivery date to receive their order.

9. The customer can cancel their order before processing begins.
   Once the order has been processed, cancellation is no longer possible.

10. We give customers the opportunity to modify their order in case of an error, but this must be done before the order is processed and shipped.

11. We are not responsible for delivery delays, as we work with several shipping companies among which the customer can choose different delivery methods.

12. The delivery times indicated on the website apply only to business days.

13. The preparation and fulfillment of an order may take between 2 to 5 business days.
    For express deliveries, processing time is shorter.

14. Our service cannot be held responsible for shipping costs, as these are determined by the respective shipping and delivery companies.

15. Packages are delivered to the address provided by the customer when placing the order, and we cannot be held responsible if the customer entered an incorrect address without notifying us for correction.

16. Customers may only return items if they are damaged, within 14 days from the date of delivery.

17. The customer must contact us to provide more details and supporting evidence (such as photos) regarding the damaged items.

18. Items to be returned or exchanged must be unworn, with all original tags attached, and in their original packaging.

19. Items that have already been worn are considered unacceptable and will not be refunded.

20. In case of an issue, Top Player Brand guarantees a return or exchange within 14 weeks after delivery if the item does not match the description stated on our website (Order Error).

21. You are entitled to a full refund if the product does not correspond to the description.
    We do not cover shipping fees in this case; otherwise, you may keep the item and find an agreement with our customer service team.

The shipping cost for sending a new product will be covered entirely by us.

Step 1: Contact us to report your issue so we can assist you with your return process.

Step 2: Specify the item you wish to return and the reason for the return.
You will receive a response from our customer service team within 48 hours.

Step 3: After receiving the return instructions, please pack the item(s) carefully in their original condition and packaging.
Ship the parcel and inform us about the status of your return.

Step 4: Track your shipment. Once the delivery is confirmed, please notify us so that we can proceed with your refund as soon as possible.

Step 5: Please allow up to 14 business days for your package to be processed after it arrives at our return center.
You will receive an email notification once your refund has been issued.

1. All our products are covered by a guarantee, which allows customers to exchange any item that is damaged upon delivery.

2. The duration of our product guarantee corresponds to that mentioned in Article 1.

3. However, this guarantee does not apply in cases where the issue is caused by negligence, damage, or improper use of the product by the customer.

4. We do not provide any guarantee in situations involving individuals falsely claiming to be representatives or agents of our company.
   If in doubt, customers are strongly advised to contact our official support team for verification and further information.

5. We do not guarantee 100% delivery times, as shipping is managed by independent delivery companies.
   However, we always make every effort to ensure that customers receive their orders as quickly as possible, as we have always done.

1. The prices of our articles do not include taxes, VAT, or customs duties.
   Any applicable taxes or duties imposed by your country are the responsibility of the customer and are not included in the displayed product prices or shipping costs.

1. We welcome customer opinions and comments as long as they are respectful.

2. Certain comments are not allowed. We reserve the right to edit, remove, or refuse any customer review or comment that violates ethics, fundamental rights, intellectual property, or is slanderous, defamatory, illegal, obscene, or discriminatory.

3. By registering on www.topplayerbrand.com, customers agree to our terms and acknowledge that they are responsible for all actions and content they post on the website.

1. Your personal information is completely private, and we respect your privacy at all times.

2. We collect your information through various activities, including account creation, product purchases, newsletter subscriptions, and visits to our website.

3. Your information is only used to:

   • Notify you about promotions and special offers

   • Provide free coupons or updates when permitted

   • Facilitate delivery, as shipping companies may need your contact number to ensure successful delivery

   • Any other purpose only with your explicit consent

4. Top Player Brand will never use your personal information without your permission. Your trust is our priority.

1. When you make a purchase, Top Player Brand will charge the price of the item and any applicable shipping fees. If no shipping fees apply, no additional charges will be made. Any customer claims regarding such charges are limited.

2. We offer multiple payment methods on our website, and customers are free to choose the option that suits them best.

3. All transactional pages on our website are secured with HTTPS, and SSL encryption is included for mobile devices as well.

4. When accessing your account, you are protected by a password, and your banking information is encrypted via SSL during transmission between your browser and our servers.

5. To further secure your credit card, we do not store your card security code (CCV) required for processing payments.

6. Our servers are monitored and analyzed daily to ensure maximum security for our customers.

7. We take every possible measure to protect your information and transactions.

8. We strongly recommend using a strong password, including numbers and special characters, when creating your Top Player Brand account.

9. No agent of Top Player Brand will ever ask for your credit card or banking information outside of our secure payment system.

• Top Player Brand reserves the right, at any time and at its sole discretion, to change, modify, or remove services and/or pages on www.topplayerbrand.com without prior notice.

• Top Player Brand reserves the right to update the general terms and conditions of sale, as well as any other policies, at any time.

• In the event of a significant change, customers will be informed and are expected to review the updated terms.

• Continued use of our services constitutes acceptance of the current general terms and conditions of sale.

1. Offers and prices for our products are valid only while they are displayed on the website.

2. Customers are responsible for checking the availability of products on each product’s information page.

3. If an order includes multiple products and one or more items are unavailable within the announced time frame, the entire order will normally be processed and shipped only when all items are available. In urgent cases, we may ship the available items first.

4. Top Player Brand will inform the customer of any additional delay. The customer may then choose to receive the available items first.

5. Shipping charges will only apply according to the costs announced at the time of the order.

The prices displayed on the website, as well as the costs for different delivery options, may be changed at any time without prior notice.

When selecting a product, customers are responsible for reviewing the item’s specifications, details, and sizing. Top Player Brand is not liable for incorrect selections made by the customer.

1. You agree that Top Player Brand may, at any time and at our sole discretion, with or without cause or notice, suspend or terminate your access to the website.

2. We are not liable to you or any third party for any claims or damages resulting from such suspension, termination, or any related actions.

3. Where applicable law requires notice of termination, we may provide it before or after the action, either by posting on www.topplayerbrand.com or by sending a communication to any contact information we have on file (email or other).

4. Customers also have the right to close their account. To do so, please contact Customer Service, and Top Player Brand will permanently terminate your account.

1. Top Player Brand is not responsible for delivery delays.

2. Top Player Brand shall not be liable for any direct or indirect damages, losses, or expenses arising from the sale, handling, or use of our products, or from any other related causes.

3. In the event of product damage upon delivery, customers must notify Top Player Brand immediately. We have a specific policy in place for such cases (see Article 1).

1. All elements of this website, whether audio, visual, or technological, remain the property of Top Player Brand and are protected by copyright, trademarks, or patents.

2. Top Player Brand grants a limited license for users to access and use the website for personal, non-commercial purposes only.

3. Under no circumstances does this license allow users to download, copy, or modify all or part of the website without written permission from Top Player Brand.

4. This license does not permit any other use of the website or its content, including but not limited to commercial use of products, descriptions, prices, data, software, audio clips, graphics, images, photographs, or designs.