FREE SHIPPING ORDERS OVER $150 
DELIVERY & RETURN POLICY
Anyone visiting or making a purchase through www.topplayerbrand.com agrees to our terms and policies and accepts our rules.
IMPORTANT
It may take 2-5 business days to prepare an order and fulfill an order.
All claims for misprinted, damaged or defective items must be submitted within 3 weeks of receipt of product.
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.
Claims that are considered an error on our part are covered at our expense without hassle.
If you notice a problem with the products or anything else with your order, please submit a problem report to our customer service.
In case of an incorrect address: If you provide an address that is deemed insufficient by the delivery service, the shipment will be returned to our premises. You will be responsible for the cost of reshipment once we have confirmed an updated address with you (if applicable).
If your order is unclaimed or picked up: unclaimed shipments are returned to our facility and you will be responsible for the reshipment charges yourself (if applicable).
Top Player Brand will not accept returns of sealed merchandise, such as face masks,
that are not suitable for return for health or hygiene reasons.
You hereby agree that all orders returned with face masks will not be available for reshipment and will be rejected.
Returns: Please contact us to inform our department of the reason and basis for your decision to return the item(s) you ordered.
With the exception of customers residing in Brazil, we do not refund orders due to buyer’s remorse. Returns of products, face masks,
as well as size exchanges are to be offered at your expense and discretion.
The customer must take the trouble to look at the size information and please do not make any mistakes.
Customers residing in Brazil and regretting a purchase must contact our customer service and express their wish to return the item within 7 consecutive days of receipt, providing a photo of the item.
The withdrawal request will be evaluated to verify if the product has been used or destroyed, even partially.
In these cases, a refund will not be possible.
Notice to EU consumers: In accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be granted for:
1. the supply of goods made to the consumer’s specifications or clearly personalized
2. sealed goods which have been unsealed after delivery and therefore cannot be returned for reasons of health protection or hygiene.
With this in mind, Top Player Brand reserves the right to refuse returns at its sole discretion.
This policy shall be governed and interpreted in accordance with the English language, regardless of any translation made for any purpose.
TO KNOW
The delivery time varies depending on the logistic channels and destinations.
You can see the estimated delivery time on the shopping cart page by selecting the country of delivery during the checkout process.
Shipping time and cost depend on the country, number of items and item category.
Orders over one item will have a much lower shipping cost.
Country & shipping time
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United States
3-6 business days
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Canada
4-7 business days
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United Kingdom
2-4 business days
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Brazil
3-5 business days
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Japan
3-5 business days
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France
2-4 business days
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Australia
4-7 business days
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Ivory Cost
2-4 business days
Europe : Generally most countries, deliveries are within 2 to 7 business days.
International (Rest of the world) : Estimated delivery time is 2 to 10 business days.
We ship to almost every country in the world.
ARTICLE 1
1. The information provided (name, first name, delivery address, billing address …) during the payment process of the order must be without error in order to proceed with the proper processing of the order and its shipment.
2. The time and cost of delivery of an order to a customer depends on the country and the quantity of items in the basket.
3. The customer can see the cost and time of his delivery during the ordering process.
4. The delivery time can be estimated according to the delivery choice. In case of delay, which is not our habit, the customer has a maximum of 45 days to claim his money or a new deadline to send another order.
5. The customer can ask for a refund or we can return the item if the package has not been delivered within 45 days of shipment.
6. We can only offer a free replacement order if there is a problem with the order, such as a manufacturing error, printing problems.
7. If the customer does not receive the order, we will send it back and the customer will not have to pay anything.
This only applies if the delivery company confirms that the order has not arrived at the delivery address indicated by the customer. (We are not responsible for a mistake on your part on your delivery address).
8. The customer can receive the package before the time we mentioned at the time of the order.
In general, 89% of customers receive their order before the estimated delivery date chosen.
9. The customer can cancel the order before we process the order, but once we process the order, the customer cannot cancel the order.
10. We give the customer the option to change the order if there is an error, but this must be done before the order is processed and shipped.
11. We are not responsible for delays in delivery, as we work with several delivery companies, from which the customer can choose the different means of delivery.
12. The delivery times announced on the site apply only in working days.
13. The preparation and execution of an order can take between 2 and 5 working days.
For express deliveries, the processing days are shorter.
14. Our service cannot be held responsible for shipping costs, this is not our responsibility voluntarily, but rather the shipping and delivery companies.
15. Packages are delivered to the address that the customer has given us when ordering and we will not be responsible if the customer has made a mistake in his address without advising us to correct it.
16. The customer can only return items received if they are damaged within 3 weeks from the date of delivery.
17. The customer must contact us to give us more information about the damaged items with supporting evidence.
18. Items to be returned or exchanged must be unworn, with all original tags attached and in original packaging.
19. Previously worn items are classified as unacceptable and will not be refunded.
20. In case of any problem, Top Player Brand guarantees return or exchange within 3 weeks after delivery if the item does not match the item description mentioned on our website (order error).
21. You are entitled to a full refund if the product does not match the description, we do not cover the shipping costs; otherwise, keep the item and find an agreement with our service.
We will be charged for the shipping cost of a new product.
ARTICLE 2
Step 1: Contact us with your concern so we can assist you with your return process.
Step 2: Indicate the item you wish to return and the reason. We will respond within 24 hours.
Step 3: After receiving return instructions from us, please pack the item(s) and keep them in good condition and well wrapped. Send the package and inform us of the status of your return.
Step 4: Continue to follow the logistics information. Once the delivery is successful, please inform us so that we can refund you as soon as possible.
Step 5: Normally, please allow 7-10 business days for the package to be processed after it arrives at our processing center. You will receive an email notification once we have processed your refund.
Remarks:
Original shipping and handling charges for returns are not refundable.
Returned items must be in unused condition and in their original packaging.
We will not accept a returned item that has been worn, damaged, washed or altered in any way.
We will not accept returned items that were sent back directly from you without checking with us first.
Refunds will be issued within 14 days of receipt of the item.
Please include your order date and number to expedite the refund.
The customer is responsible for shipping costs for the return of damaged items.
Please do not return directly to the address on the package received. Send only to the address provided by our customer service.
If you find that this step is taking too long, please submit your request and we can find a solution.
We do our best to make sure you are satisfied with our service.
ARTICLE 3
1. All our products have a guarantee, it is in this perspective that we give you the time to exchange a damaged product upon delivery.
2. Our guarantees on products have a duration which is equivalent to article 1.
3. However, this guarantee will not apply in the event of a problem caused by negligence, deterioration or inappropriate use of the product by the customer.
4. We do not guarantee in any way when a person pretending to be an agent of our company or otherwise. In case of doubt, it is formally advised to contact our department for more information.
5. We do not guarantee 100% delivery times, as it is a system outside our department, but we do our best to ensure that the customer receives his order as soon as possible as we have always done.
ARTICLE 4
When selecting an item, the customer must read the specifications and details of the item, the size … Top Player Brand is not responsible for the customer’s selection.
